Zoohranitel
Empowering Growth | Enhancing Customer Experience | Driving Business Growth
Zoohranitel, a pet food and product store in Sofia, Bulgaria, underwent a transformative journey with the integration of an AI-powered Assistant into its operations. Over two years, Zoohranitel built a loyal local customer base in the Mladost district, but faced significant challenges launching its online store and establishing a strong digital presence.
The Challenge
Borislav Chakurov, the owner of Zoohranitel, managed his business with a personal touch, organizing local pet events and dedicating long hours to customer service. However, he struggled to launch the store’s online presence for over a year due to a lack of reliable technological partners and time. His days were consumed by manual data entry, communications with suppliers and customers, and inventory management, leaving little room for strategic growth.
The Solution
Recognizing his need for assistance, Borislav turned to AIAssist. Together, they:
● Launched the Online Store: Built and optimized Zoohranitel’s website to create a seamless online shopping experience.
● Integrated an AI-Driven CRM System: Automated client service, inventory management, and supplier communication, enhancing operational efficiency.
● Enhanced Marketing and Personalization: Used AI to deliver personalized product recommendations based on pet type, breed, preferences, and more.
This end-to-end transformation provided Zoohranitel with a comprehensive digital and
operational overhaul.
The Results
Zoohranitel achieved outstanding outcomes following the implementation of AI solutions:
1. 263% Increase in New Inquiries: The AI Assistant’s ability to quickly answer questions and provide personalized product recommendations significantly boosted customer engagement.
2. 43% Reduction in Customer Service Time: Automation streamlined daily customer service tasks, freeing up time for strategic initiatives.
3. 58% Growth in Customer Satisfaction: Fast, accurate, and personalized service improved customer experiences, driving higher loyalty and repeat purchases.
4. Doubling of Revenue: By automating operations and enhancing efficiency, Borislav doubled his revenue while saving over 15 hours per week.
Business Growth with AI
With the time and resources saved, Borislav was able to:
● Hire his first employees.
● Scale the business while maintaining high service quality.
● Focus on expanding Zoohranitel’s product offerings and market reach.
Looking Ahead
Borislav expressed immense gratitude for the timely support and transformative impact of AI technology. He is excited about the growth opportunities ahead, confident that Zoohranitel’s success story demonstrates how AI can empower traditional businesses to embrace innovation and achieve remarkable results.
“AI isn’t just a tool—it’s a game-changer for businesses like mine, allowing me to scale, improve customer service, and unlock new possibilities for growth.”
– Borislav Chakurov, Owner, Zoohranitel.
